1 Returns as a sales channel

Use Case – awakening cross-sell and up-sell potential with the Returns Widget

Find out how to use returns for alternative and new purchases

fly.commerce helps you increase customer satisfaction and sales through the returns process. We use our returns portal in combination with our online self-service module and the AI-based fly recommendation engine.

Returns registration via Online Self Service

Transparent, fair and efficient returns processes strengthen brand loyalty. Simple and uncomplicated returns processing ensures happy customers. In our returns portal with self-service function, your customers register the return independently and print their shipping label directly. How does it work?

• Buyers can log in online under My Account and request the return or
• Consumers scan the QR code in the package and are immediately logged into the customer account.

2 Manage stocks and orders across locations and in real time

Use Case: Integrate new warehouse locations and orchestrate e-commerce processes centrally with an eco-system

With fly.commerce and the Order Management System (OMS) PVS Dynamics you can

• Integrate new warehouses into your e-commerce processes,
• Improve data flows between existing fulfilment centres,
• Centrally control your e-business.

3 Fly
bird

Use Case: Increase customer satisfaction and loyalty with highly personalised interactions

Customers search frictionless experiences in a world full of disruptions: Customers expect the same service standards when shopping online as they do on Amazon.

How dark processing and sentiment analysis push your e-business

Offer your customers “frictionless experiences“:

• Communicate 24/7.
• Push accurate cross- & up-sells
• at the optimum time
• with the preferred payment method.
• Reduce costs through process automation.

4 Selfservice
out of the box

Use Case: Maximum customer satisfaction with fully integrated digital processes – with fly OCS

Your customers expect 24/7 support and want you to handle their requests directly. This is why the Online Customer Service module fly OCS – unlike the standard customer care functions of many e-shops – is based on real-time data exchange.

Implementing real-time self-services without large IT investments – is that possible?

Since fly OCS is based on real-time data, service requests from customers are processed directly and processes are started dynamically. Requests and order changes are taken over and implemented up to the last minute. This concerns, for example:

• Change of delivery address
• Cancellation of an order
• Changes in current orders

All requests received by the cut-off time will be processed.

5 Take off internationally with digital customs processes

Use Case: On course for expansion thanks to customs turbo fly customs

You would like to expand your e-business to third countries? Are you looking for customs clearance expertise and technical links to customs agents or offices? Then our ready to use solution will interest you.

Plug-and-play solution pushes internationalisation

The fly customs module ensures smooth and efficient customs processes. The module is integrated into your existing IT landscape via our fly connect middleware.