How dark processing and sentiment analysis push your e-business

Offer your customers “frictionless experiences“:

• Communicate 24/7.
• Push accurate cross- & up-sells
• at the optimum time
• with the preferred payment method.
• Reduce costs through process automation.

Answering simple customer queries in record time

 Most customer care queries fall into the WISMO category (Where is my order). This is followed by tickets on returns, payment processing and warranty.

The AI module fly birdbox

• categorizes,
• analyses and
• answers
• fully automated incoming mails, chat messages and messages.

Of course, we observe all data protection aspects during automa

Increase customer loyalty with AI-supported emotion analyses

We examine messages with mood analyses for the emotional state of the sender and their satisfaction. If we determine a low “pain tolerance“ we will

• process mails faster,
• play particularly attractive offers or
• offer Vouchers.

Sentiment analysis helps you solve potential problems before they get worse.

AI autoprocessing in your existing system world

1. The middleware fly connect switches the fly birdbox in front of the ticket processing.
2. The request is assigned to a customer account.
3. Editing rules are defined in the fly rule engine.
4. All processes are handled in existing systems.

The implementation costs are reduced to a minimum with this approach.