fly.commerce: Middleware & Connectivity
Our middleware “fly connect“ connects different systems and ensures a smooth exchange of data along your workflows. Thereby, the middleware adds and optimizes information while linking different platforms such as stores, marketplaces, CRM, PIM and logistics software. The real-time data transfer ensures that only items that are actually in stock are displayed in the e-shop. The interfaces to the accounting system enable fully automated invoicing. In addition, APIs for business intelligence tools provide the ability to create complex reports.
End-to-end order management system (OMS)
Our OMS “PVS Dynamics“ orchestrates your complete e-commerce processes. Here we map all processes from order entry, real-time inventory management, order tracking, order processing up to returns management. Analytics at the touch of a button help you make informed business decisions. Technology suppliers in this environment include among others Microsoft Azure and Microsoft Dynamics.
Real-time inventory monitoring in the Warehouse Management System (WMS)
Have you been looking for a solution that will provide you with efficient warehouse management, improved inventory tracking, reduced error rates, and streamlined customer and supplier communications? Our cloud-based warehouse management system optimizes operations, reduces costs and increases customer satisfaction. We offer high performance also during heavy workloads. For fashion brands, we offer customized solutions based on Amazon Web Services and Padis.
Customer services
Customer contact management enables a highly personalized interaction. Whether it’s phone, email, social media, live chat or a face-to-face meeting – fly.commerce controls and tracks all customer interactions across channels, ensuring a perfect customer experience. For a 360° view, we tie together different systems and use real-time data exchange to ensure that the right products with the right payment method are displayed to the customer in the store. Thanks to sentiment analysis, we strike the right tone in communication and increase customer engagement.
Logistic Services
The PVS Europe offers you a range of services that goes far beyond fulfillment and also fully includes full-service retail and e-commerce. Our business model is flexibility – fluid scaling according to your needs. As an e-commerce service provider, we will be happy to advise you and develop a service package that precisely meets your needs.
Digital Services
We also support you with search engine marketing, YouTube, affiliate marketing, social media marketing, Amazon advertising and display advertising. With custom-fit campaigns and precise targeting, we address your clientele at the right time via the right channel. The M2L Agency is your contact as an affiliated company of the PVS Group.
