fly.commerce: Middleware & Connectivity
Our middleware “fly connect“ connects different systems and ensures a smooth exchange of data along your workflows. Thereby, the middleware adds and optimizes information while linking different platforms such as stores, marketplaces, CRM, PIM and logistics software. The real-time data transfer ensures that only items that are actually in stock are displayed in the e-shop. The interfaces to the accounting system enable fully automated invoicing. In addition, APIs for business intelligence tools provide the ability to create complex reports.
End-to-end order management system (OMS)
Our OMS “PVS Dynamics“ orchestrates your complete e-commerce processes. Here we map all processes from order entry, real-time inventory management, order tracking, order processing up to returns management. Analytics at the touch of a button help you make informed business decisions. Technology suppliers in this environment include among others Microsoft Azure and Microsoft Dynamics.
Real-time inventory monitoring in the Warehouse Management System (WMS)
Have you been looking for a solution that will provide you with efficient warehouse management, improved inventory tracking, reduced error rates, and streamlined customer and supplier communications? Our cloud-based warehouse management system optimizes operations, reduces costs and increases customer satisfaction. We offer high performance also during heavy workloads. For fashion brands, we offer customized solutions based on Amazon Web Services and Padis.
Customer services
Customer contact management enables a highly personalized interaction. Whether it’s phone, email, social media, live chat or a face-to-face meeting – fly.commerce controls and tracks all customer interactions across channels, ensuring a perfect customer experience. For a 360° view, we tie together different systems and use real-time data exchange to ensure that the right products with the right payment method are displayed to the customer in the store. Thanks to sentiment analysis, we strike the right tone in communication and increase customer engagement.
Logistic Services
The PVS Europe helps brands and retailers to scale their e-commerce fulfilment efficiently.
PVS Europe offers warehousing, dispatch, returns, customer care, finance services and other value-added services from a single source. Its e-commerce platform allows integration with shop systems, marketplaces and ERP solutions, creating greater transparency across key processes. With locations in Germany, Switzerland and Italy, as well as a strong European network, we help companies tap into new markets, manage processes efficiently and deliver a reliable customer experience.
